General Shipping Information
**We are doing our best to deliver your order on time however, we may experience delays somewhere along the way as we try to keep everyone safe.In most cases, excluding pre-orders and US holidays, orders ship within 3 business days. However, in some instances, due to high demand, longer shipment timelines may apply. We will do our best to disclose these timelines to you when purchasing. Shipping and delivery dates aren’t guaranteed unless otherwise noted.
You’ll receive tracking info as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order or address updates not being made upon moving to a new address. Requests to update your address must be made and confirmed as updated by a member of our team prior to your order shipping in order for us to take further action on a missing package. Shipping delays will occur if you provide an incorrect address at checkout.
If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 10 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.
Tracking Information
If you have received tracking information but your order still has not arrived, you have up to 30 days from the date of receiving your shipping notice email and tracking link to claim your package as lost in order to receive a refund for your missing item(s), or a reshipment if stock permits.
For orders shipping within the US: if you have not received your package within 1 week after it ships, please reach out to us at ticketrollo@gmail.com as soon as possible so we can resolve the issue for you.
For orders shipping outside of the US: if you have not received your package within 2 weeks after it ships, please email us as soon as possible so we can resolve the issue for you.If you receive tracking on an order but it has not been updated beyond the “pre-shipment” or “label created” stage within 1 week, please email us to look into it for you.Some carriers will mark a package as delivered before they actually deliver it. Though unusual, this can happen up to 24 hours before an item is actually delivered. Be sure to check with your neighbors to see if the package was left with them. Please email us within 30 days of receiving your tracking information if your package hasn’t turned up. You can also reach out to the carrier if you have any questions while we investigate on our end for you.
